FAQ
GENERAL
The office is open Monday-Friday from 8:30 a.m. – 5:00 p.m. (Pacific Time)
We are closed major holidays.
Toll Free: (888) 965-2824
Office: (714) 670-9400
Fax: (714) 670-9440
Address:
6980 Hermosa Circle
Buena Park, CA. 90620 USA
Email:
service@Jatai.net or submit through our Contact Us page
See shipping policy page.
See warranty section of Jatai.net.
Due to restrictions on territories and tax laws, we are only allowed to sell within the US and Canada. If you are outside of North America, please call us M-F 8:30am-5pm PST at (888) 965-2824 for exceptions.
- Fill out the JATAI Application Form.
Download the form, fill the form completely, sign it, and fax it back to us. - Fax us a copy of your original ‘Business License’
- Fax us a copy of your original ‘Resale Tax Certificate’
- Our representative will contact you, verify your information and approve you as a new distributor.
Email all the forms to: service@Jatai.net
Contact Our Local Representative to get started:
CANADA
Feather & Seki Edge:
AEMCO Sales
(416) 898-6067
WEST – Alaska, Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming
Feather, Seki Edge, & Fuji Paper:
Jatai International
Toll Free: (888) 965-2824
SOUTHWEST – Arkansas, Louisiana, Oklahoma, Texas
Feather, Seki Edge, & Fuji Paper:
CFN
(800) 880-0019
MIDWEST – Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
Feather, Seki Edge, & Fuji Paper:
Coleman Harrison
(800) 767-1109
SOUTHEAST – Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia
Feather, Fuji Paper & Seki Edge:
CFN
(404) 934-1331
NORTHEAST – Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, West Virginia, Washington DC
Feather, Seki Edge, Fuji Paper
CFN
(631) 549-1670
Alternatively, you can become an affiliate and promote Jatai products through a link and earn a 10% commission on all sales brought into Jatai.net. You can learn more about the JATAI Affiliate program here.
ORDER
See order tracking page. click here
PAYMENT
Visa, Mastercard, Discover, American Express
JATAI is a California-based company. State law requires us to collect sales tax of 7.75% on all orders shipped within California. We do not collect sales tax on orders outside of California. However, you may be subject to a ‘use tax’ in the state in which you reside. If you are ordering outside of California and sales tax appears on your order, please change the shipping destination on the shopping cart before you submit your order.
CANCELLATIONS AND RETURNS
See return policy page.
SHOPPING
We have limited availability in brick and mortar stores. Seki Edge is mostly an online product line.
Yes! If you’re a licensed hair professional, some Feather products are sold at Cosmprof, Sally’s, Salon Centric, and other smaller beauty supply stores. Please visit or call your local professional beauty supply store to see if they carry Feather products.
In general, the answer is no. Additionally, coupon codes cannot be used on sale or subscription items.
ABOUT JATAI
Jatai is the master authorized distributor in the United States andCanada for the professional grooming brands sold on Jatai.net, including Feather, Seki Edge and Fuji Paper. Jatai specializes in professional-grade grooming tools and education used by barbers, hairstylists, educators, platform artists and serious learners and users worldwide.
Jatai does not operate as a mass-market retailer. Every product offered is curated for performance, precision, longevity and professional relevance.
Jatai offers:
• Guaranteed authenticity
• Professional-grade tools
• Industry education
• Expert product knowledge
Jatai is trusted by beauty professionals, educators, schools, serious learners and more. In business for over 75 years, Jatai has maintained long standing relationships with consumers and other businesses alike backed by integrity.
Yes. All products purchased directly from Jatai.net are 100% authentic and sourced directly from the manufacturers through authorized distribution channels.
Because Jatai is the master distributor for the U.S. and Canada, it can guarantee:
- Product authenticity
- Manufacturing integrity
- Proper storage and handling
- Correct product versions
- Manufacturer-backed legitimacy
No. Jatai cannot guarantee the authenticity, safety, performance, or condition of products purchased from unauthorized sellers, third-party marketplaces, or grey-market sources except for those listed on the Authorized Sellers page. This includes—but is not limited to—marketplaces such as Amazon, eBay, and international resellers that are not authorized distributors.
ABOUT FEATHER
With roots in the medical field, Feather is the best professional hair cutting razor brand on the market. Feather razors are the global industry standard for razor cutting, texturizing and precision haircutting.
They are used by:
• Professional barbers
• Hairstylists
• Educators
• Platform artists
• Students
• Home Users
Feather razors are recognized as the best because they deliver:
• Extreme sharpness with consistency
• Precision manufacturing tolerances
• Clean, controlled cuts
• Minimal drag and hair damage
• Predictable, repeatable results
Inferior blades tear, fray, and damage hair. Feather blades slice cleanly, preserving the hair structure and delivering professional finishes. Blade quality directly impacts:
• Hair integrity
• Texture control
• Blending
• Finish softness
• Overall haircut longevity
Yes. Feather razors are widely used in professional barber schools, cosmetology programs and advanced haircutting education worldwide.
They are preferred in education because:
• Results are consistent
• Technique is clearly demonstrated
• Students learn precision and control
• Safety features support learning environments
Yes—when used correctly and with proper education. Many Feather blades include guards designed for safety while maintaining sharpness.
Each blade is engineered for specific results and experience levels. Feather offers multiple professional blade types including:
Haircutting Blades
• Styling Razor Standard Blades for versatile razor haircutting. The most popular.
• Styling Razor R-Type Blades for rapid cuts and less resistance. Great for proficient razor cutters.
• Styling Razor Texturizing Blades for removing less hair but still adding texture.
• Plier Blades are unguarded for full haircutting control and advanced precision.
Shaving Blades
• Artist Club Blades are for use in any Feather Artist Club Razor handle. Choose from Professional, ProGuard, Super, Light and SoftGuard.
• Double Edge Blades are made to fit any double edge/safety razor handle. They are very sharp and platinum coated for longevity.
• Cartridge Blades are part of the F-System which can fit in the Butler or F3 Razor. The F-System blades are F3, MR3 and F2 Neo Blades.
• Nape Blades are only used in the Nape & Body Razor. The blades have a built-in guard for safety and a short profile for shaving small areas.
Feather blades are manufactured in Japan using advanced metallurgy and quality control processes that mass-market blades cannot replicate.
Steel quality determines:
• Sharpness retention
• Edge stability
• Resistance to corrosion
• Cutting smoothness
• Overall lifespan
Dull blades compromise results and increase the risk of hair damage and skin damage. Blades should be replaced regularly to maintain:
• Optimal sharpness
• Hygiene
• Performance consistency
ABOUT SEKI EDGE
Seki is one of the best nail clipper brands. Seki nail clippers are manufactured in Seki City, Japan, a region globally recognized for centuries of blade craftsmanship.
Seki nail clippers are engineered for performance, not disposability. They:
• Cut cleanly without tearing
• Maintain sharpness longer
• Use high-quality Japanese steel
• Provide superior leverage and control
Yes. Seki Edge nail clippers are ideal for thick fingernails and toenails due to their sharp blades and robust construction. But for very thick nails, a Seki Edge nail nipper would be a better option as they have stronger jaws and a wider opening.
Yes. Over time, Seki nail clippers provide greater value than cheaper alternatives because they last longer and perform better.
PROFESSIONAL SHEARS & SCISSORS
Yes. Consumer scissors prioritize price, not performance. Professional shears are engineered for:
• Precision cutting
• Balanced weight distribution
• Ergonomic control
• Reduced hand fatigue
• Long-term edge retention
Professional shears are quality tools that directly support professional outcomes. High-quality shears:
• Improve accuracy
• Increase efficiency
• Reduce physical strain
• Deliver consistent results
• Last significantly longer
COMBS & BRUSHES
Poor-quality combs flex, warp, or melt, compromising haircut accuracy. But professional combs provide:
• Superior tension control
• Heat resistance
• Structural rigidity
• Precision sectioning
Yes. Combs are foundational tools for styling and creating the finished look.
TOOL MAINTENANCE
Maintenance preserves performance and lifespan. Professional maintenance includes:
• Regular cleaning
• Proper storage
• Blade replacement
• Avoiding misuse
Yes. Premium tools:
• Last longer
• Perform consistently
• Reduce replacement frequency
• Protect hair and nails
AUTHENTICITY
Authenticity directly affects performance, results, safety and longevity. Professional grooming tools are precision instruments. Counterfeit or improperly sourced tools may:
- Use inferior steel
- Have inconsistent blade geometry
- Lose sharpness prematurely
- Damage hair or nails
- Pose safety risks
High-performance tools with global demand are often targeted by counterfeiters. These counterfeit products:
• Imitate appearance
• Fail performance standards
• Pose safety risks
The only way to guarantee authenticity is to purchase directly from Jatai.net or authorized partners found on the Authorized Sellers page.
JATAI ACADEMY
Jatai Academy is a professional education platform offering expert-led training in:
• Razor cutting
• Precision haircutting
• Shaving
• Artistic expression
• Industry trends
• Business development
Professional tools are precision instruments. Education ensures:
• Safe usage
• Optimal results
• Skill development
• Long-term success